Free Delivery

Free delivery within 15 mile of our base in Newcastle upon Tyne for orders over £50.  There is a £5 charge for orders below £50 but we would rather offer free delivery than apply a delivery charge.

ABOC cover most NE, SR and DH postcodes with a higher minimum spend or a delivery charge.  Please contact us if you are outside of the 15 mile radius and are interested in our products.

Shopify uses Google Maps to render the distance between our base and your home. Your address may not be registered on Google Maps properly, for example a new housing estate.  Worry not!  Place the order as pickup and make a note of the delivery problem. We will convert the order to delivery and fix your address on Google Maps.

 

 

• All orders will be delivered within 5 working days of order receipt or at your convenience.  Same/next day for postcodes within a few miles of our base: NE2, 6, 7, 12, and 28.  Typically, 3 days outside of those
• ABOC will email to acknowledge order receipt and arrange a suitable day and approximate time: Monday to Friday, AM or PM
• ABOC operate a no quibble refund or replacement service should you not be satisfied with any of our products
• If required, we will cut bags and pour smokeless fuel into your bunker free of charge, but bags need to be left in your recycling bin.  

Health and Safety of our Drivers

Fuel will be carried and stacked in a secure area within your home, but please understand the H&S concerns of our employees.  Drivers will be carrying up to 25kg loads and need to do that safely:

• No steps or trip hazards
• No slippery surfaces or slip hazards, e.g. ice or wet deck boards
• Not inside houses, this also protects yourself against falls inside your home
• Distance to drop/time allowance.  We allow 50kg per minute, for example 250kg (10 sacks or bags) 5 minutes.  This is easily achievable unless the fuel is being carried a long distance
• Thank you for your assistance and understanding regarding this.

Restrictions for Barrow Bags (Ash and Oak):

• Due to weight of the barrow bags (85/90kg), delivery shall be conditional upon having solid unbroken ground, free from obstacles between our van and delivery drop off. Our delivery drivers cannot manoeuvre the bags beyond awkward access points, but will always be as helpful as possible where conditions allow.

ABOC are also a fuel trade distributor, supplying garage forecourts and retail outlets from Alnwick to Teesside and West to Hexham.  Our 3.5tonne vans cover most North East UK postcodes, so can supply you with perhaps a longer delivery time.  Please enquire: 0191 295 0523