If delivery option is failing and your within 15 miles:
- All orders will be delivered within 5 working days of order receipt or at your convenience. Same/next day for postcodes within a few miles of our base: NE2, 6, 7, 12, and 28. Typically, 3 days outside of those
- ABOC will email to acknowledge order receipt and arrange a suitable day and approximate time: Monday to Friday, AM or PM
- ABOC operate a no quibble refund or replacement service should you not be satisfied with any of our products
- If required, we will cut bags and pour smokeless fuel into your bunker free of charge, but bags need to be left in your recycling bin.
Health and Safety of our Drivers
Fuel will be carried and stacked in a secure area within your home, but please understand the H&S concerns of our employees. Drivers will be carrying up to 25kg loads and need to do that safely:
- No steps or trip hazards
- No slippery surfaces or slip hazards, e.g. ice or wet deck boards
- Not inside houses, this also protects yourself against falls inside your home
- Distance to drop/time allowance. We allow 50kg per minute, for example 250kg (10 sacks or bags) 5 minutes. This is easily achievable unless the fuel is being carried a long distance
- Thank you for your assistance and understanding regarding this.
Restrictions for Barrow Bags (Ash and Oak):
- Due to weight of the barrow bags (85/90kg), delivery shall be conditional upon having solid unbroken ground, free from obstacles between our van and delivery drop off. Our delivery drivers cannot manoeuvre the bags beyond awkward access points, but will always be as helpful as possible where conditions allow.
or Click and Collect from
Our showroom at 1000 Shields Road, Newcastle upon Tyne, NE6 4SQ.