Haulier Delivery

In order to enable us to operate delivery, we send all our goods via a third party delivery network.

When the delivering depot receives your order they will call you to book in your delivery. You must provide a suitable daytime contact number at the time of ordering. Failure to do so could result in a delay in delivery. Please note, you will not receive a telephone call from the delivery depot if the order is booked in with a member of the team prior to dispatch.


Please note the pallet & packaging will be left with you to dispose of.

The delivery depot is contracted for a one man, kerb side delivery which means delivery will be to the nearest access point possible to the intended address. The driver is allocated an average time of 15 minutes for each delivery so while we endeavour to meet delivery expectations or any individual requests placed, any movement of the goods on your property is at the driver’s discretion and we cannot guarantee this service and will be subject to the terms and conditions of delivery as set out below. We encourage drivers to help where conditions safely allow however, please note that the driver may at their sole discretion be unable to leave the pallet at the specified location for any reason (including, for example, because the location does not meet the requirements set out), we are not liable in any way for refusing to leave the goods in the specified location.

We do not have access to vehicles with cranes and therefore we cannot lift goods over any raised surfaces.

ABOC Solid Fuels are responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour. Once this delivery is signed for, it becomes the full responsibility of the customer.

If the delivery driver arrives at your address when the delivery has been booked in and no one is available to accept delivery, with no suitable place for the goods to be left then there will be a redelivery charge of £50 per pallet. Please make sure we have a suitable number and that you are available to contact on your agreed delivery date.

If you have provided "Authority to Leave" this means that you are happy for the delivery driver to simply leave the pallet unattended at the delivery address if no one is in attendance when he arrives. However, it is important to consider that we cannot be held responsible, in any way, for any deliveries where you have given us authority to leave. Please note depots will not call you to book in the delivery if you request the order to be left.

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